Returns & Exchanges
We want you to be happy with your purchase. If there is any issue with your order, please contact us within 14 days of delivery and we will be happy to discuss a suitable solution.
Items must be returned in their original condition and packaging. Please contact us before sending anything back so we can provide the return instructions.
Custom, personalized, or specially made-to-order items may not be eligible for return or exchange unless they arrive damaged or there is an issue with the order.
For damaged or incorrect items, please send us clear photos as soon as possible so we can assist you.
Thank you for understanding and for supporting our handmade jewellery shop.
Shipping & Processing
**Processing Time**
Each piece is carefully prepared, checked, and packed before shipping. Orders are generally processed within 1–3 business days.
**Shipping**
We ship orders securely using a reliable shipping service. Delivery times may vary depending on the destination, customs, holidays, and local postal services.
**International Orders**
International buyers may be responsible for any customs duties, taxes, or import fees charged by their country.
**Tracking**
When tracking is available, tracking information will be provided through Etsy after the order has been shipped.
**Please Note**
Once an order has been shipped, delivery times are controlled by the carrier and may occasionally be delayed. If your package is delayed or t
Custom Orders
We welcome custom and bespoke jewellery requests.
Have a special design or jewellery idea in mind? Send us a message with your preferred style, size, material, finish, or any other requirements. We will be happy to discuss your idea and create a unique piece especially for you.
Before starting, we will confirm all design details, pricing, sizing, and processing time.
Every custom piece is carefully handmade with attention to detail and created especially for you.
Please contact us to discuss your custom jewellery idea. We look forward to creating
