Shipping & Delivery Policy

# Shipping & Delivery Policy

Last updated: September 25, 2026

Processing Times
Delivery Estimates
Tracking
Lost or Delayed

** Processing Times

Every item on Dushly is prepared by an independent maker. Each listing shows its own processing time — the time a seller needs before handing the parcel to the courier:

• Ready to ship — dispatched within 1–2 business days.

• Made to order — typically 3–7 business days, always shown on the product page.

Orders placed on weekends or public holidays are processed the next business day.

** Delivery Estimates

• Domestic (India): 2–7 business days after dispatch, depending on your pincode and the courier service used by the seller.

• International: 7–21 business days, plus any customs processing. Duties on international orders (if applicable) are borne by the buyer as per local law.

Delivery estimates are guidance, not guarantees — weather, courier load, and remote locations can add a few days.

** Tracking Your Order

When a seller books a shipment, a tracking number appears on your order page with a direct "Track Package" button that opens the courier's own tracking site. You can always follow the full timeline from My Orders.

** Lost, Delayed or Damaged Parcels

• Delayed: if tracking hasn't updated for 7+ days, contact the seller through your order page and file a support request — we chase the courier with them.

• Lost: parcels undelivered 30 days after dispatch qualify for a full refund under Buyer Protection.

• Damaged in transit: photograph the packaging and item on arrival and file a claim within 7 days.

Sellers are responsible for dispatching within their stated processing time. Repeated late dispatches affect a shop's standing on Dushly.